Here we are again with a new dealer update. It has been two months since the last update and we have some information we want to share with you in order to provide optimal service to our customers.
Service rate per hour
Since July 2016 we have increased our service rate per hour from € 55 to € 58,5. We have tried to keep the hourly rate as low as possible, but due to inflation, specialized equipment and overhead we were forced to higher this service hourly rate.
Service email address
To make sure your e-mail will reach someone in the service department, please use the general e-mail address firstname.lastname@example.org.
The new website is online! Check it at www.sbg.nl. After logging in as a dealer all the software, installation manuals, user manuals, cable drawings are available. For customers we have the SBG Desktop PC software and user manuals available without a login. This week we will send you a manual for the new website.
Don’t have a login? Let us know, send an e-mail to email@example.com.
We have some new manuals on the website;
- Installation and Setup manual for the Raven 600S receiver with SBGuidance (EN)
- User manual Crop Registration (DE)
- Installation manual Side Shift (EN)
Overview firmware versions
In the labyrinth of firmware versions for al kind of controllers, sometimes it’s hard to know which firmware version is the newest. Hereby a short overview with the newest firmware versions per controller. The firmware can be downloaded on our new website (behind the dealer login). Use all these new firmware versions with the newest CANTool 1.29.9.
|–||-> John Deere 6×20/6×30 series||STU_JD6X_3_0_25|
|–||-> John Deere 6R-series||STU_JD6R_3_0_25|
|–||-> Special Steering Systems||STU_FOURWHEEL_3_0_25|
|SBG10919-11||STU Slave (IO-controller)||STU_IOCTRL_0_0_5|
|SBG10919-12||Onland Plough Steering||STU_ONLAND_PLOUGH_3_0_25|
|–||Lemken TurnControl Pro||STU_PLOUGH_LEMKEN_0_0_28|
|SBG12140||USB-CAN controller (GeoSTAR)||USBCAN_1_0_3|
|SBG13490-05||SmartSwitch (SCU hardware)||ACTUATORBOX_1_1_7|
|SBG13490-12||SmartSwitch Light (STU hardware)||ACTUATORBOX_L_1_1_7|
|SBG10919-06||Electronic Valve Controller (EVC)||EVC1768_1_0_0|
Overview SBGuidance application versions
Overview software/firmware Septentrio
Not only the SBG firmware/software needs to be updated sometimes, also the GPS receiver firmware (Septentrio) needs a periodic update in order to make sure it works as optimal as possible. We made a short overview for the different GPS receivers in our terminals (Viper 4 = AsteRx4, GeoSTAR has one of the other receivers).
|Receiver type||Firmware version||File Name||Comments|
|AsteRx2e||3.4.0||ssrc1-fw-3.4.0.suf||Attention: CMR correction signal = max. firmware 2.5.1|
|AsteRx2eH||3.4.0||ssrc2-fw-3.4.0.suf||Attention: CMR correction signal = max. firmware 2.5.1|
|AsteRx2eL||3.4.0||ssrc3-fw-3.4.0.suf||Attention: CMR correction signal = max. firmware 2.5.1|
|RxTools Geostar||15_0_0||RxTools_15_0_0_Installer.exe||Attention: Do not install a newer version on a GeoSTAR!|
Unfortunately, Dropbox has decided to not support Windows XP anymore. The Geostar terminals do use this platform, so at the moment it is impossible to update Dropbox on Geostar terminals. As of August 29th, Dropbox will stop working completely on these systems.
We are working on a solution for this, once we know more we will send out an update about this.
SlingShot antenna mounting
The SlingShot Field Hub needs to have a GPS signal before sending out RTK corrections. In order to receive this signal, there is a small GPS patch antenna needed on the roof of the cab. In the middle of the two Laird GSM antennas on the SlingShot Field Hub there is a connector for the GPS patch antenna.
When the SlingShot Field Hub does not receive a GPS signal, it won’t send out any corrections. However, we found out that, in some case, also the Laird GSM antennas is able to receive a GPS signal. If the customer has mounted the three cables in the wrong order, it is possible that the SlingShot Field Hub is still working. However, this can cause big problems with the stability! Always check the cabling if the Slingshot is nog stable in the field!
So, if the cables are mounted as in the picture, it can work, but it won’t be very stable!
These adapters can be ordered now for € 7,50 (excl VAT) per kit.
Please order this kit with the kit number 11178000262.
We have assembled a dealer service kit. This service kit is a kit of components which can be useful in case of failure in the field at a customer. There is a basic kit with the normal Autosteer components in it, this kit can be expanded with a kit for implement steering and a kit with components for the conventional system (without CAN; most of the foreign dealers do not have conventional systems). Components and prices of the basic kit are listed below.
Service kit extensions
The basic service kit can be expanded with two kits, one for implement steering and one for conventional systems. Components and prices are listed below.
These kits can be ordered once every two years and dealers will have 10% extra discount on top of the dealer discount. Let us know if you already have some components in stock and you want to complete this components to a complete service kit. Also this is only possible once every two years in one complete order.
Viper 4 case
We have designed a new casing for transport or storage of a Viper 4 terminal. The case is designed to gather every possible assembly on a Viper 4. There is storage space for;
- Viper 4 (including Slingshot 1.0 / 2.0)
- RAM-mounting (short, normal or long)
- GPS antenne (max. 2)
Case, Viper4 RAM Large
- Part Number 11128000001
Case, Viper4 RAM Small
- Part Number 11128000002
*Prices do not include dealer discounts